What information is collected when using this website?
When you visit our website, we may track user’s information on the pages they visit, duration and time on the site and the browser’s type. This non identifiable information (cookies) allows us to analyse and improve the content and functionality of our website. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
We also collect identifiable information that you have voluntarily submit such as email enquiry, request a booking, sign up to our membership or mailing list or book an event with us including but not limited to name, mobile number, telephone number, email address. We use this information to reply to your queries, appointment reminders, newsletter and promotions. You have the right to opt out of the email correspondence by emailing or SMS back to our administration.
The identifiable and non identifiable information we collected will not be sold, trade or rent to another party.
How we protect your indentifiable information?
We have firewalls, antivirus software, password protected login, locked premise and alarm system to protect our hardware and software. Our staff signs a confidentiality contract which they have to abide by law.
There may be circumstances where we need to disclose your personal information by law to third parties such as medicare, police, solicitors, government regulatory bodies, court, hospital and debt collectors.
We may also disclose your personal information to 3rd party providers who support the functioning of our practice for example IT service and software service providers. These providers are instructed to only use this data for the purpose of assisting us in performing the requested activity.
Complaints, requests and enquiries