Terms and conditions
Whilst all care is taken in writing content for this website, it's accuracy can not be guaranteed, and you should not rely on any content contained within this site for medical purposes or for making decisions regarding your health or health care. Nothing in this website shall be taken to constitute medical advice, and you should make an appointment to visit our clinic if medical advice is required.
- Purchases over $95 (inc GST) will qualify for FREE Express post delivery within Australia.
- Order under $95 (inc GST), you have a choice of Standard (Shipping fee $7.95) or Express post (Shipping fee $11).
- EXPRESS POST: is a quicker method of delivery. Expected delivery time is between 1 to 5 BUSINESS days depending on your delivery address proximity to the Express Post networks .
- NORMAL POST: is a standard delivery by Australia Post. The delivery time can take 5 to 10 BUSINESS days depending on your delivery address.
- Delivery is via Australia post.
The items ordered will ship as they become available. Once your order has been given to Australia Post, you will receive a shipment notification email with an estimated delivery date. This is calculated based on distance from the warehouse location to your address.
All estimated delivery times include only major metropolitan areas – Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.
- Please ensure you provide the correct contact details and delivery address.
- If you do not receive your products within 3 weeks from the purchase date please email firstname.lastname@example.org.
- Purchases over $255 (inc GST) will qualify for FREE standard delivery or $45 for international registered express post
- DUTIES: International customers outside of Australia will be responsible for payment of any applicable duties when the order arrives at your destination. If you refuse the items at the time of delivery, you will still be charged for the shipping and the return charges. For more information you must contact your local authority for custom duties and other applicable fees/taxes.
- Purchases under $255 (inc GST): the postage fee is $40 for standard registered post or $65 for express registered post.
- Delivery will take up to 3 weeks from the date of dispatch within the capital cities.
- If you do not receive your products within 4 weeks from the purchase date please email email@example.com
- Please ensure you choose products carefully. Returns will only be accepted for faulty or incorrect goods.
- All products are sealed. Due to Health and Safety regulations, once products are opened they cannot be returned except as provided for in the consumer law.
- For returns please contact firstname.lastname@example.org within 14 days of receiving the products.
- The customer will be responsible for postage fees for return of the products.
- Please ensure you bubble wrap the products so that it is not damaged in transit. Damaged products will not be exchanged.
- Your satisfaction with the purchase is important to us. If you are not satisfied with the product please do not hesitate to email us on email@example.com within 14 days of receiving the product to discuss this further.
- To make purchases on Dermedica online skincare shop you must register first. Once you register you become Dermedica's clients so you can purchase your skincare products.